Yes. Allure Furniture does not make true platform beds, so you will need a mattress and box spring.
Your touch dimmer is located either in a metal touch button or the hinge of your item. It has three settings to maximize your dimming capabilities. The first touch is low level lighting, the second touch is medium, and the third touch is the highest setting.
Many of our products can be customized with your choice of fabric or finish. Please look at the specific item for more details.
Please check with your retailer or designer for assembly instructions.
Messages to Customer Service will be acknowledged within 24 to 48 hours and addressed within five business days. Please note that our business hours are Monday – Friday, 8:00am – 5:00pm Eastern Standard Time.
Please contact your retailer or designer for information on the status of your order.
It is best to contact the retailer or designer from whom you purchased your furniture. They are the best resource for helping to solve any problems with your furniture.
Damaged, worn or lost parts can often be replaced. If you need a replacement part for a Bernhardt product, contact the retailer or designer from whom you purchased your furniture. They are your best resource in helping to solve any problems with your furniture.
No. Our fabrics are not machine washable. All of our fabrics have a specific cleaning code that comes from our fabric vendors. Contact your nearest retailer for the code and cleaning instructions for your specific fabric. To see a complete listing of retailers and designers in your area, click here. If you know the Bernhardt fabric number, you can check the cleaning code and recommended cleaning instructions on our website. To view our complete fabric listing,
We recommend using only products specific for leather furniture, which are free of alcohol and other drying chemicals. Most importantly, your leather piece should be kept out of direct sunlight and away from heat sources to prevent drying. To view more information on caring for your furniture,
Fluff and vacuum them regularly for maximum resiliency. Turn and rotate them, so they wear evenly. It is natural for feathers to come out of the cushions and pillows occasionally.